Refund Policy

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This Refund Policy outlines the terms and conditions for all purchases and bookings made with That’s Tuft Creative Co. By placing an order or booking a workshop or event, you acknowledge that you have read, understood, and agreed to this policy. This policy does not replace or override any applicable consumer protection laws in New York State or the United States.

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Custom Rug Orders

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All custom rugs are handmade and created based on your specific design request. Due to the personalized nature of these items:

• Custom rug orders are non-refundable, non-cancelable, and cannot be changed once production has begun.

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Each rug is carefully inspected for quality prior to delivery.

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If you notice an issue upon receiving your rug, please contact us within 48 hours of delivery at info@thatstuft.com.

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Please include clear photos and a brief description of the concern. We will review the issue and work with you toward a reasonable resolution when applicable.

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Workshops, Tuft & Sip Sessions, and Events

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• All workshops, Tuft & Sip sessions, and events must be paid in full at the time of booking.

• Due to advance planning, staffing, and material preparation, all bookings are non-refundable.

If you are unable to attend your scheduled workshop:

• You may reschedule one (1) time if you notify us at least 48 hours in advance.

• Same-day cancellations and no-shows are not eligible for refunds or rescheduling.

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Event Cancellations by That’s Tuft Creative Co.

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If a workshop or event is canceled by That’s Tuft Creative Co. due to weather, low enrollment, or other unforeseen circumstances, you will have the option to:

• Receive a full refund, or

• Reschedule for another available date.